Privacy policy

At Hushloom, protecting your privacy is a priority. This Privacy Policy explains how Blue Harbour Recruitment Pty Ltd (ABN 22 684 320 670), trading as Hushloom ("we", "us", "our"), collects, uses, discloses, and protects your personal information when you visit hushloom.com.au or make a purchase with us.

 

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Title

Last Updated: August 2026

1. Information We Collect

2. How We Use Your Information

3. Third Parties We Share Information With

4. International Data Transfers

5. Cookies

6. Data Protection and Retention

7. Your Rights

8. Complaints

9. Changes to This Policy

10. Contact Us

1. Information We Collect

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order history and purchase details
  • Information you provide when contacting customer support
  • Payment information, which is processed securely by our payment provider.
  • We do not store full payment card details.

We may also automatically collect technical information such as your IP address, browser type, device information, and browsing behaviour through cookies and similar technologies, as described in Section 5.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Deliver products to your address
  • Provide customer service and support
  • Send order updates, shipping confirmations, and other order-related communications
  • Send marketing updates and newsletters where you have opted in
  • Improve our website, products, and customer experience
  • Maintain and administer our website and services
  • Detect and prevent fraud, misuse, or unauthorised activity
  • Comply with legal and regulatory obligations

We do not sell your personal information.

3. Third Parties We Share Information With

We may share limited personal information with trusted third-party service providers who help us operate our business, including:

  • Our website and e-commerce platform, Shopify
  • Payment processors, where applicable
  • Our email marketing platform, Klaviyo
  • Delivery and shipping carriers
  • Advertising and analytics platforms, such as Meta and Google, where applicable and in accordance with your privacy choices and applicable law
  • Other service providers where reasonably necessary to operate our business or provide services to you

These providers may only receive information reasonably necessary to provide their services or perform their functions.

 

We do not sell or trade your personal information to third parties for their own marketing purposes.

4. International Data Transfers

Some of the service providers we use may store or process personal information outside Australia, including in countries such as the United States.


Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your cart, support checkout functionality, understand how visitors use our website, and, where applicable, support advertising and analytics activities.
Cookies may be used by our service providers and advertising partners, including where applicable, to help provide relevant advertising or measure the effectiveness of advertising campaigns.


You can disable cookies through your browser settings at any time. However, some website features, including shopping cart and checkout functionality, may not work properly if cookies are disabled.

6. Data Protection and Retention

We maintain reasonable technical and organisational security measures designed to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.


However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, or comply with legal and regulatory obligations.

7. Your Rights

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.


To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.


You can unsubscribe from marketing emails at any time by using the "unsubscribe" link included in our marketing communications. Unsubscribing from marketing communications will not affect your ability to receive essential order-related communications.

8. Complaints

If you have a concern about how we have handled your personal information, please contact us first at contact@hushloom.com.au so we can try to resolve the matter directly.
We will consider and respond to privacy complaints within a reasonable timeframe and in accordance with applicable privacy laws.


If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) through its official website.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.


Any updates will be posted on this page with a revised Last Updated date.

10. Contact Us

If you have any questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy complaint, please contact us at:


Hushloom
Legal Entity: Blue Harbour Recruitment Pty Ltd
ABN: 22 684 320 670
Business Address: 7 Corella Avenue, Melton, VIC 3337, Australia
Email: contact@hushloom.com.au