Shipping and Refunds Policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

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Last updated: August 2026

Order Processing

Shipping Within Australia

International Shipping

Shipping Delays

30-Day Return Policy

Change of Mind Returns

Faulty Or Damaged Items

How To Start A Return

Order Processing

We aim to dispatch all orders within 1–5 business days. Once your order has been shipped, you'll receive a confirmation email with tracking details so you can follow your delivery every step of the way.

Shipping Within Australia

  • Free Shipping: Please note that the free shipping threshold does not apply during sale periods. 
  • Standard Shipping: Flat rate of $15 AUD per order
  • Express Shipping: Flat rate of $20 AUD per order
  • Tracking Included: Every order includes tracking at no extra cost

International Shipping

We proudly ship Hushloom sensory-friendly sleepwear to customers around the world.

 

Estimated delivery times:

  • United States & United Kingdom: 7–10 business days after dispatch
  • New Zealand: Delivery times vary by location
  • Other International Destinations: Shipping rates and estimated delivery times are calculated at checkout

Tracking is included with every international order.

 

Please note: International orders may be subject to customs duties, taxes, or import fees set by the destination country. These charges, if applicable, are the responsibility of the customer.

Shipping Delays & address accuracy

While we work with trusted shipping partners, Hushloom cannot control delays caused by shipping companies, customs processing, or other factors beyond our control, including weather and carrier delays. We appreciate your patience and will always do our best to keep you informed.

 

Please double-check your shipping address at checkout — we are not responsible for delays or non-delivery caused by incorrect address details.

30-Day Return Policy

We want you to shop with confidence. If you're not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery, subject to our return policy.

 

To be eligible for a return, items must be:

  • Unworn
  • Unwashed
  • In original packaging
  • Accompanied by proof of purchase

Change of Mind Returns

If you've changed your mind, you may return your item within 30 days of delivery, provided it is unworn, unwashed, in its original condition, and with all original packaging and tags attached.

 

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

faulty or damaged items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

 

To help us resolve the issue quickly, please:

 

  1. Contact our customer support team with your order number.
  2. Include clear photos showing the damage or fault.
  3. We'll review your request and arrange a replacement, exchange, or full refund where appropriate.

How to Start a Return

Starting a return is simple.

  1. Contact our customer support team within 30 days of delivery.
  2. Wait for your return instructions and approval.
  3. Securely package the item in its original condition.
  4. Return your parcel using a tracked postal service.
  5. Once your return is received and inspected, we'll notify you and process your refund or exchange.